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 Frequently Asked Questions

  • What is e-commerce and e-business? 
    There is no generally agreed definition of "e-commerce" and the term tends to have either narrow or broad definitions. Governments tend to define "e-commerce" in a broad sense - what Industry sometimes describes as "e-business".      

Narrow definitions of e-commerce focus on buying and selling of goods or services over electronic networks, such as the Internet. 

Broad definitions of e-commerce or e-business describe how businesses are using electronically integrated business processes with suppliers and consumers. This potentially covers all business areas, such as design, production, operations, customer service, quality management, as well as buying and selling. 

  • What is a Content Management System?

    A content management system is a system used to manage the content of a web site.

    It typically consists of two elements: the content management application (CMA) and the content delivery application (CDA). The CMA allows the author, to manage the creation, modification, and removal of content from a web site. While the CDA element compiles the information to update the web site. These systems eliminate the need for content writers to be concerned with the technical details. The features of a CMS vary, but most include format management, search, web-based publishing, revision control, indexing, and retrieval.  

    WiseBOS is a fully featured eCommerce and Content Management System (CMS) that allows Small and Medium Enterprises (SMEs) to effortlessly develop a website, portal or intranet and easily manage it themselves.  

    Interested in having a content management system for your web site? then click here

  • What is EDI?
    EDI stands for Electronic Data Interchange and involves the exchange of data between computers.  
  • What is broadband internet access?
    Broadband networks are the key to the future of businesses of all sizes enabling fast communications capability. Using Broadband will certainly help you to set up and administer your e-shop faster. 
  • What are the benefits of e-commerce?
    Once you start trading on the internet your on line store will be always open to customers from all over the world to visit you at a time that suits them without leaving their office or home. Trading online changes the dynamics of your business and should create increased revenues. 
  • Is e-commerce suitable for my business? 
    Exactly how the internet can benefit your business depends on the nature of the goods or services you offer, and your potential customers.
    The internet is particularly good for selling:
    • Hard goods
    • Products for which there is a fixed price list
    • Products with a short sales cycle
    • Products that can be chosen by sight or sound
    • Repeat purchases
    • Consumers and businesses can save time by placing an order online at their own convenience.

The internet is particularly suitable for:

    • Customers looking for value items
    • Convenience purchasers who want to save time and effort
    • Experimenters who are ready to try new things
    • Customers searching for niche products, specialist or hard to find items
    • Customers sending gifts remotely 
  • How long will it take to create my e-shop?
    Using our on line shop wizard, your shop will be created on line within minutes . It should take you a few hours to complete the basic site information about your company, and therefore you can have your website up and running within 24 hours. The time required to complete your e-shop depends on the number of products you wish to sell online and you could estimate 1 hour per 10 products.  
  • How do customers pay?
    Customers simply use their credit or debit cards to make secure on line payments. You do not worry about foreign currencies or invoicing and clearing cheques. 
  • Can I take information from my site to my accounting package?
    WiseBOS has possibly one of the most advanced set of technologies that can be used to integrate your e-commerce site with the accounting or other software you use in your business.          
  • What is so special about WiseBOS? 
    WiseBOS is ideally suited to SMEs which require a highly professional web presence. It has been designed especially for SME’s to provide an all inclusive solution with all you need to bring your business online without having to spend much time, money or effort. It includes leading edge knowledge management and integration facilities which you can not find in comparable services.     
  • What equipment do you recommend?
    The type of software that is suitable for your company will depend on the commercial needs of your business, the IT skills of your employees and the hardware you are using.     
  • Do I need any special skills or software? 
    No. You do not need any IT experience nor do you need any extra software or computers to get started. Obviously you need a PC and Internet connection to set up and manage your e-shop.      
  • How do I attract customers in the first place?
    To increase your sites visibility you can easily place a link in your e-mails or on a partner’s site. Of course, you must also include your web site address in all your marketing and publicity material. We also provide mechanisms to ensure that search engines locate your e-shop easily. You can also advertise your business for FREE at www.cyprusadvert.com in order to make your website more widely visible.     
  • How important is security?
    Technology in security has advanced substantially in recent years. SSL is used to encrypt the customer’s credit or debit card details. Other state of the art security tools are also available. We use 128bit SSL secured and verified by Verisign Inc (Nasdaq:VRSN) which is the leading provider of digital trust services that enables everyone, everywhere, to engage in e-commerce with confidence. 
  • What kind of anti-fraud measures do you take?
    We are taking a number of anti-fraud measures. All payment card transactions are automatically verified via the payment gateway to your bank. As part of every order, the delivery address of the customer is verified.      
  • What is Information Security Management?
    As companies move more and more information onto computers it is essential that they set up systems and processes to ensure the security of their data.     
  • How do I know if I can rely on you?
    WiseBOS is hosted on safe, secure and reliably managed web servers connected to the internet via powerful links.     
  • What do I do if I have problems using the registration wizard/shop wizard?
    If you have problems using the registration wizard please send a message to: support@ebos.com.cy   and include the following information:
    • Your browser type and version
    • Your operating system
    • Your internet connection (i.e. modem, isdn, etc)

We are committed to do our best to resolve your problem. 
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